To cancel or report a problem with an order, email flavour@prattysoriginal.com with your order number. If you are cancelling, clearly tell us you wish to cancel. We’ll provide the return instructions and address.
For eligible online orders, tell us within 14 days of delivery that you wish to cancel. You then have 14 days to send the goods back. You can cancel without giving a reason. Statutory exceptions can apply, including to goods that deteriorate or expire rapidly and to sealed goods unsuitable for return for health protection or hygiene reasons if unsealed after delivery.
For a cancelled order, we refund the amount due, including the cost of our least expensive standard delivery option where applicable. We use your original payment method unless you expressly agree otherwise. Where goods are returned, we refund within 14 days of receiving them back or receiving evidence you sent them back, whichever is earlier. If there are no goods to return, we refund within 14 days of being told of your cancellation.
If your order is damaged, faulty, incorrect or not as described, contact us so we can put it right. Your statutory rights are unaffected.